Terms of service

Terms of Service

Welcome to Pawlix.in. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.

Please read them carefully before using our services.

1. Account Terms

To access certain features of our website, you may be required to create an account. You agree to provide accurate, complete, and current information during registration and to keep your account details updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate accounts found to contain false information, suspicious activity, or misuse of our services.

2. Pricing and Payment

All prices listed on our website are displayed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to modify product prices at any time without prior notice. However, the price charged for your order will be the price displayed at the time of purchase.

Payments must be completed using the approved payment methods available on our website. We use secure third-party payment gateways and do not store complete payment card information.

Orders will only be processed after successful payment confirmation.

3. Product Descriptions

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate and up to date.

However, we do not guarantee that all product descriptions or other content are completely error-free, accurate, or current at all times.

Minor variations in color, size, packaging, or appearance may occur due to screen settings, supplier updates, or manufacturing changes.

We reserve the right to correct any errors or inaccuracies without prior notice.

4. Order Acceptance

Placing an order on our website does not guarantee acceptance of that order.

We reserve the right to refuse, cancel, or limit any order at our sole discretion for reasons including but not limited to:

  • Product unavailability

  • Payment issues

  • Incorrect pricing or product information

  • Suspicious or fraudulent transactions

  • Violation of these Terms

If your order is canceled after payment has been made, the applicable refund will be processed according to our refund policy.

5. Shipping and Delivery

We aim to process and dispatch orders within 1-2 business days unless otherwise stated.

Delivery timelines may vary depending on your location, courier partner availability, public holidays, and unforeseen circumstances.

While we strive for timely delivery, we are not responsible for delays caused by shipping partners, natural events, government restrictions, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping information. We are not liable for delivery issues caused by incorrect addresses or contact details.

6. Returns and Refunds

Our return and refund policy is designed to ensure fairness for both customers and the business.

Customers may request returns or refunds subject to our eligibility conditions, including product condition, return request timeline, and proof of purchase.

Certain items may be non-returnable due to hygiene, safety, customization, or promotional reasons.

Approved refunds will be processed within 2-5 business days to the original payment method unless otherwise specified.

For complete details, please refer to our separate Return and Refund Policy.

7. Prohibited Uses

You agree not to use our website or services for any unlawful or unauthorized purpose, including but not limited to:

  • Violating any applicable laws or regulations

  • Engaging in fraud, abuse, or deceptive practices

  • Attempting to hack, disrupt, or interfere with website operations

  • Uploading harmful code, malware, or viruses

  • Misusing promotions, discounts, or referral systems

  • Infringing on intellectual property rights

  • Harassing, threatening, or abusing staff or other users

Violation of these Terms may result in immediate account suspension or legal action where necessary.

8. Limitation of Liability

To the fullest extent permitted by law, Pawlix.in shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Our total liability for any claim related to a purchase shall not exceed the amount paid by you for the specific product involved.

We do not guarantee uninterrupted, error-free, or fully secure access to the website at all times.

9. Intellectual Property

All content on this website, including logos, branding, product descriptions, graphics, text, and design elements, is the property of Pawlix.in unless otherwise stated.

Unauthorized copying, reproduction, or commercial use of our content is strictly prohibited.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts located in indore, India.

11. Changes to These Terms

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice.

Changes will become effective immediately upon posting on this page. Continued use of our website after updates constitutes acceptance of the revised Terms.

We encourage users to review this page regularly.

12. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Pawlix.in
Email: harshvardhanpatidar99@gmail.com
Address: indore, india

We will make reasonable efforts to respond to your queries promptly.

Effective Date: 15/5/2026