Return and Refund Policy

At Pawlix.in, customer satisfaction is our priority. We want you to shop with confidence, and we strive to make our return and refund process simple, fair, and transparent.

Please read our Return and Refund Policy carefully before making a purchase.

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1. Return Eligibility Criteria

To be eligible for a return, the item must meet the following conditions:

• The return request must be made within 5 days of receiving the order

- The product must be unused, unopened, and in its original condition

- The item must be returned with original packaging, tags, accessories, manuals, and invoice/proof of purchase

- The product must not be damaged due to misuse, negligence, or improper handling by the customer

Returns that do not meet these conditions may not be approved.

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2. Return Timeframe

Customers must initiate a return request within 5 days from the date of delivery.

Requests submitted after this period may not be eligible for return, refund, or exchange unless the item is damaged, defective, or incorrect.

To request a return, please contact us at:

Email: harshvardhanpatidar99@gmail.com 

Please include:

- Order number

- Product name

- Reason for return

- Photos or videos (if applicable)

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3. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

- Refunds will be processed within 2 Business days 

- Refunds will be issued to the original payment method used during purchase

- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account

Shipping charges (if applicable) are generally non-refundable unless the return is due to our error.

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4. Exchange Options

We offer exchanges for eligible items in cases such as:

- Wrong product received

- Damaged or defective product

- Size issue (if applicable)

- Product replacement requests (subject to availability)

Exchange requests must also be submitted within 2 days of delivery.

If the requested replacement product is unavailable, we may offer a refund or store credit instead.

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5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

To help us process your request quickly, please provide:

- Order number

- Clear photos/videos of the product and packaging

- Description of the issue

After verification, we will arrange a replacement, refund, or suitable resolution at no additional cost to you.

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6. Non-Returnable Items

Certain items are not eligible for return or refund, including but not limited to:

 

-Opened or used pet wellness/hygiene products

-Perishable items

- Customized or personalized products

- Gift cards

- Clearance sale or final sale items

- Products marked as non-returnable on the product page

This is done for hygiene, safety, and quality assurance reasons.

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7. Return Shipping Costs

If the return is due to:

- Damaged product

- Defective item

- Incorrect product shipped by us

→ Pawlix.in will bear the return shipping cost.

If the return is due to:

- Change of mind

- Incorrect order placed by customer

- Preference-based returns

→ The customer may be responsible for return shipping charges.

We recommend using a trackable shipping service for returns where applicable.

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8. Cancellations

Orders can only be canceled before they are shipped.

Once an order has been dispatched, cancellation may not be possible and the standard return process will apply.

To request cancellation, contact us immediately at harshvardhanpatidar99@gmail.com.

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9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account again

2. Contact your bank or payment provider

3. Refund processing times may vary depending on the payment provider

If you still have not received your refund, please contact us at harshvardhanpatidar99@gmail.com.

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10. Contact Us

For any return, refund, exchange, or cancellation-related questions, please contact us:

Pawlix.in

Email: harshvardhanpatidar99@gmail.com 

Address: indore, india 

We are here to help and ensure your shopping experience remains smooth and trustworthy.

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Effective Date: 21/05/2026