Shipping policy

Shipping Policy

Thank you for shopping with Pawlix.in. We are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand how we process and ship your orders.

1. Order Processing Time

All orders are processed within 4 hours after payment confirmation.

Orders are processed on business days only (Monday to Saturday, excluding public holidays). Orders placed on Sundays or holidays will be processed on the next working day.

Please note that during high-demand periods, sales events, or holidays, processing times may be slightly longer.

2. Shipping Methods Available

We offer shipping through trusted courier and logistics partners to ensure safe and timely delivery.

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping (if available)

  • Cash on Delivery (COD) (if applicable)

Shipping options available for your location will be shown during checkout.

3. Delivery Timeframes

Estimated delivery times depend on your location and the selected shipping method.

Domestic Shipping (India)

  • Metro Cities: [3-5 BUSINESS DAYS]

  • Other Cities/Towns: [3-5 BUSINESS DAYS]

  • Remote Areas: [3-7 BUSINESS DAYS]

International Shipping (if applicable)

  • International Orders: [10 BUSINESS DAYS]

Please note that these are estimated delivery timelines and may vary due to courier operations, customs clearance, weather conditions, or other unforeseen delays.

4. Shipping Costs

Shipping charges are calculated based on:

  • Delivery location

  • Product weight and dimensions

  • Selected shipping method

  • Order value

Example:

  • Standard Shipping: 149/-

  • Free Shipping on orders above: 1999/-

Final shipping charges will be displayed at checkout before payment confirmation.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation via email and/or SMS with your tracking details.

This will include:

  • Courier partner name

  • Tracking ID / AWB number

  • Tracking link (if available)

Please allow up to 24 hours for tracking information to become active after dispatch.

6. Delivery Issues and Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

  • Courier partner delays

  • Weather disruptions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Incorrect shipping information provided by the customer

Pawlix.in is not responsible for delays caused by circumstances beyond our control.

Customers are responsible for providing accurate shipping details. We are not liable for failed deliveries due to incorrect addresses, incomplete contact details, or customer unavailability.

If your package is marked as delivered but not received, please contact us at harshvardhanpatidar99@gmail.com within 2 Days.

7. International Shipping (If Applicable)

We may offer international shipping to selected countries.

Please note:

  • International shipping charges vary by destination

  • Delivery times may be longer due to customs processing

  • Import duties, taxes, customs fees, and local charges are the responsibility of the customer unless otherwise stated

We recommend checking your country’s import regulations before placing an order.

8. Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refused delivery

  • Unclaimed shipment

Additional shipping charges may apply for re-shipment.

In some cases, refunds may be issued after deducting shipping and handling costs.

9. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Pawlix.in
Email: harshvardhanpatidar99@gmail.com
Address: indore, india 

We are happy to assist you and ensure a sm!ooth shopping experience.

Effective Date: 15/5/2026